Help and contact

Last updated: 26 October 2026

A question, a problem with a sqwat, a member causing trouble? Write to contact@sqwat.co: we answer within 48 hours, and within 24 hours for any report.

Emergencies

If someone is in danger, call 112 first (in France, 17 for the police, 15 for medical emergencies). Then let us know at contact@sqwat.co.

Report or block a member

• A member: open their profile, tap "⋯", then "Report" or "Block".

• A message: long-press it, then "Report".

• A comment, review or photo: tap "Report" under the comment or review, or at the top of the photo.

A blocked member no longer sees your sqwats, profile, messages or comments, and you no longer see theirs. They are not told. You can unblock them in Settings → Blocked members.

The Sqwat team reviews every report within 24 hours, removes content that breaks the rules and can suspend its author's account.

Payments and refunds

Your share is charged when the host confirms your place. If the sqwat is cancelled, or you drop out in time, you are refunded as Sqwat credit or to your card, as the app shows. If a sqwat did not go as promised, use "Report a problem" on the sqwat's page: the host's payout is then held while we look into it.

Delete your account

In the app: Settings → Delete my account. Your personal data is erased (see the privacy policy). Deletion is not possible while an upcoming sqwat is waiting for you: cancel or leave it first.

Without the app: write to privacy@sqwat.co from your account’s email address, with the subject "Delete my account". We delete your account within 30 days and confirm it by email.

Erased: your profile, photos and clips, messages and comments, addresses, diet and allergies, contacts and sign-in details. Kept: your payments for 10 years (accounting law), reports and technical logs for 1 year; your past sqwats and ratings remain, without your name.

Your data

To exercise your rights over your data (access, copy, correction, erasure): privacy@sqwat.co. The full privacy policy is at /privacy.